Refund and Return Policy

At Chemicals Limited, we are committed to ensuring customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we offer a clear and fair refund and return policy to address any concerns. Please read the following guidelines carefully to understand our terms.

1. Eligibility for Returns

  • Unused and undamaged products: Products must be returned in their original condition, unused, and in their original packaging.
  • Return window: All returns must be initiated within 30 days of receiving the product.
  • Proof of purchase: A valid invoice or order confirmation is required for all returns.

2. Non-Returnable Products

  • Opened chemical solutions: Due to safety and regulatory guidelines, opened SSD chemicals cannot be returned.
  • Customized orders: Products that have been customized or specially tailored to meet specific customer requirements are non-refundable.

3. Return Process

  1. Contact our support team: Initiate your return by emailing us at [Insert Email Address] or calling [Insert Phone Number].
  2. Provide order details: Include your order number, product details, and reason for return.
  3. Return authorization: Once approved, we will provide you with a Return Authorization (RA) number and instructions for shipping the item back.
  4. Shipping the item: Pack the product securely and ship it to the address provided. Customers are responsible for return shipping costs, except in cases where the product was defective or incorrect.

4. Refund Policy

  • Processing time: Refunds will be processed within 7-10 business days after the returned product is received and inspected.
  • Refund method: Refunds will be issued through the original payment method used during purchase.
  • Shipping fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

5. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect, please contact us immediately. We will arrange for a replacement or repair at no additional cost, or you can opt for a full refund.

6. Cancellations

Orders can be cancelled before shipment. If your order has already been shipped, please follow the return process outlined above. Customized orders are non-cancellable once production begins.

7. International Returns

For international customers, please ensure that all products are properly packed and labeled for customs clearance. The customer is responsible for any import duties or taxes associated with the return.

8. Contact Us

If you have questions or need assistance with a return or refund, please get in touch with us:

Phone: +00000
Email: info@ssdchemicalslimited.com
Address: 193 Southport Road, Scarisbrick, Southport, Merseyside, PR8 5LE, United Kingdom

At Chemicals Limited, we are dedicated to providing excellent service. If anything goes wrong with your order, we are here to make it right. Thank you for your trust in us!